Okanagan College - IT Status

Okanagan College - IT Service Status

All Systems Operational

Adobe Operational

Audio Visual Systems Operational

Banner System Operational

Computer Lab Operational

Document Imaging Operational

Email systems Operational

Etrieve Central (Softdocs) Operational

Evisions Maps Operational

FAST (HR, Finance, WebReq) Operational

Internet, wireless, and networks Operational

Lifelong Learning Extended Education - Continuing Studies Operational

myMoodle Operational

myOkanagan Operational

Phones Operational

Printing Operational

Website - www.okanagan.bc.ca Operational

Service Request System Operational

Sharepoint/OneDrive Operational

VPN Operational

Other Operational

Databases Operational

Reporting Database Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 6, 2025

No incidents reported today.

Nov 5, 2025

Moodle Assignment Portal Currently Unavailable

Resolved - This incident has been resolved.
Nov 5, 11:09 PST

Identified - We are currently experiencing an issue with Moodle assignment portals, which may fail to load when accessing for grading.
Our team is investigating the issue and working to restore full functionality as soon as possible.
Further updates will be posted as they become available.
Nov 5, 09:07 PST

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

Microsoft 365 Service Issue

Resolved - This incident has been resolved.
Oct 30, 09:30 PDT

Identified - We’re aware of a potential issue affecting Microsoft 365 services (including Outlook, Teams, OneDrive, and other M365 apps). Microsoft is currently investigating the problem.

You may experience slow performance or trouble accessing some Microsoft 365 tools.

We’ll share more information as soon as Microsoft provides an update — expected within the next 30 minutes.

Thank you for your patience.
Oct 29, 09:33 PDT

Oct 29, 2025

Oct 28, 2025

Etrieve integration errors

Resolved - This incident has been resolved.
Oct 28, 07:02 PDT

Update - We are continuing to work with the vendor to investigate this issue.
Oct 27, 16:40 PDT

Investigating - Etrieve integrations are intermittently not working and producing error messages. We are investigating and have reached out to the vendor.
Oct 27, 16:09 PDT

Oct 27, 2025

Oct 26, 2025

No incidents reported.

Oct 25, 2025

Scheduled Banner Maintenance

Completed - The scheduled maintenance has been completed.
Oct 25, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 06:00 PDT

Scheduled - IT Services has scheduled Banner servers maintenance which will cause a disruption to Banner and all Banner-related systems and services between Saturday, October 25, 6am and 2pm, with maintenance checks and services restoration extending up to Sunday, October 26, 2pm.
Oct 20, 11:32 PDT

Oct 24, 2025

FAST Upgrade

Completed - The scheduled maintenance has been completed.
Oct 24, 10:56 PDT

Verifying - The FAST upgrade has been completed. The vendor is currently verifying and refreshing the data for the modules.
Oct 24, 10:43 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 08:00 PDT

Scheduled - An upgrade will be applied to FAST on Friday, October 24th starting at 8am until approximately 11am. All Millennium FAST modules (Budget, Finance, HR, Student, WebReq) will be unavailable for the duration of the upgrade.
Oct 23, 08:22 PDT

Oct 23, 2025

No incidents reported.