Resolved -
This incident has been resolved.
Mar 31, 09:21 PDT
Identified -
The Ricoh printers' scanning and photocopying services are currently unavailable. Our network team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.
Mar 28, 16:02 PDT
Resolved -
This incident has been resolved.
Mar 26, 12:39 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 26, 12:33 PDT
Update -
We are on a call with the vendor's cloud operations support. The fix should be applied in the next hour. We should have an update by 1pm.
Mar 26, 12:07 PDT
Update -
We are continuing to work with the vendor on a fix for this issue. The next update will happen by 12pm.
Mar 26, 11:31 PDT
Identified -
Services Affected: IT Services is currently working with the vendor on issues with the Etrieve system.
Impact: Users trying to access Etrieve will be unable to do so or may have intermittent connectivity.
Resolution: Our software team is working diligently to trace the issue and restore services.
We appreciate your patience, Marcelo Guimaraes Junior
Resolved -
This incident has been resolved.
Mar 24, 10:57 PDT
Investigating -
Services Affected: IT Services has identified an issue communicating with a number of web servers in our educloud environment.
Impact: Users trying to access some of our myOkanagan integrated application will be unable to do so. This includes, but is not limited to, tools like ELMS, Document Imaging, IT Asset systems, Etrieve etc.
Resolution: Our software team is working to trace the issue and restore services.
We appreciate your patience, IT Service
Mar 24, 10:05 PDT
Completed -
The scheduled maintenance has been completed.
Mar 22, 09:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 06:00 PDT
Scheduled -
IT Services has scheduled Banner servers maintenance on Saturday, March 22, between 6am and 9am, which will cause a disruption to Banner and all Banner-related systems and services during that time.
Mar 18, 13:09 PDT
Resolved -
This incident has been resolved.
Mar 21, 09:26 PDT
Update -
We are continuing to work on a fix for this issue.
Mar 21, 09:24 PDT
Identified -
Services Affected: IT Services is currently working on issues with the Document Imaging system.
Impact: Users trying to view documents on Document Library will be unable to do so.
Resolution: Our software team is working diligently to trace the issue and restore services. At this time we expect to have all services up in the next hour.
We appreciate your patience, Marcelo Guimaraes Junior
Resolved -
This incident has been resolved.
Mar 20, 11:52 PDT
Investigating -
The Kelowna printer is experiencing connectivity issues with the network. Our network team is currently investigating.
Mar 20, 08:44 PDT