Okanagan College - IT Service Status

All Systems Operational

Banner System ? Operational
Computer Lab ? Operational
Email systems ? Operational
Internet, wireless, and networks ? Operational
myMoodle ? Operational
myOkanagan ? Operational
Evisions Maps ? Operational
Phones ? Operational
Printing ? Operational
Website - www.okanagan.bc.ca ? Operational
Etrieve Central (Softdocs) ? Operational
FAST (HR, Finance, WebReq) ? Operational
Audio Visual Systems ? Operational
Service Request System ? Operational
VPN ? Operational
Lifelong Learning Extended Education - Continuing Studies Operational
Adobe ? Operational
Databases Operational
Reporting Database ? Operational
Document Imaging Operational
Sharepoint/OneDrive Operational
90 days ago
99.73 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
Resolved - This incident has been resolved.
Mar 31, 09:21 PDT
Identified - The Ricoh printers' scanning and photocopying services are currently unavailable. Our network team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.
Mar 28, 16:02 PDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Mar 27, 2025

No incidents reported.

Mar 26, 2025
Resolved - This incident has been resolved.
Mar 26, 12:39 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 12:33 PDT
Update - We are on a call with the vendor's cloud operations support.
The fix should be applied in the next hour.
We should have an update by 1pm.

Mar 26, 12:07 PDT
Update - We are continuing to work with the vendor on a fix for this issue.
The next update will happen by 12pm.

Mar 26, 11:31 PDT
Identified - Services Affected:
IT Services is currently working with the vendor on issues with the Etrieve system.

Impact:
Users trying to access Etrieve will be unable to do so or may have intermittent connectivity.

Resolution:
Our software team is working diligently to trace the issue and restore services.

We appreciate your patience,
Marcelo Guimaraes Junior

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http://it-status.okanagan.bc.ca

Mar 26, 07:16 PDT
Mar 25, 2025

No incidents reported.

Mar 24, 2025
Resolved - This incident has been resolved.
Mar 24, 10:57 PDT
Investigating - Services Affected:
IT Services has identified an issue communicating with a number of web servers in our educloud environment.

Impact:
Users trying to access some of our myOkanagan integrated application will be unable to do so. This includes, but is not limited to, tools like ELMS, Document Imaging, IT Asset systems, Etrieve etc.

Resolution:
Our software team is working to trace the issue and restore services.


We appreciate your patience,
IT Service

Mar 24, 10:05 PDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025
Completed - The scheduled maintenance has been completed.
Mar 22, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 06:00 PDT
Scheduled - IT Services has scheduled Banner servers maintenance on Saturday, March 22, between 6am and 9am, which will cause a disruption to Banner and all Banner-related systems and services during that time.
Mar 18, 13:09 PDT
Mar 21, 2025
Resolved - This incident has been resolved.
Mar 21, 09:26 PDT
Update - We are continuing to work on a fix for this issue.
Mar 21, 09:24 PDT
Identified - Services Affected:
IT Services is currently working on issues with the Document Imaging system.

Impact:
Users trying to view documents on Document Library will be unable to do so.

Resolution:
Our software team is working diligently to trace the issue and restore services.
At this time we expect to have all services up in the next hour.

We appreciate your patience,
Marcelo Guimaraes Junior

To subscribe, follow, or unsubscribe please visit :
http://it-status.okanagan.bc.ca

Mar 21, 09:16 PDT
Mar 20, 2025
Resolved - This incident has been resolved.
Mar 20, 11:52 PDT
Investigating - The Kelowna printer is experiencing connectivity issues with the network. Our network team is currently investigating.
Mar 20, 08:44 PDT
Mar 19, 2025

No incidents reported.