Okanagan College - IT Service Status
All Systems Operational
Banner System ? Operational
Computer Lab ? Operational
Email systems ? Operational
Internet, wireless, and networks ? Operational
myMoodle ? Operational
myOkanagan ? Operational
Evisions Maps ? Operational
Phones ? Operational
Printing ? Operational
Website - www.okanagan.bc.ca ? Operational
Etrieve Central (Softdocs) ? Operational
FAST (HR, Finance, WebReq) ? Operational
Audio Visual Systems ? Operational
Service Request System ? Operational
VPN ? Operational
Lifelong Learning Extended Education - Continuing Studies Operational
Adobe ? Operational
Databases Operational
Reporting Database ? Operational
Document Imaging Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 7, 2024

No incidents reported today.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024
Resolved - This incident has been resolved.
Dec 3, 13:06 PST
Identified - The FAST Student reporting and search functionalities are temporarily unavailable.
We are actively working with the vendor to resolve the issue

Dec 3, 11:45 PST
Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024
Resolved - This incident has been resolved.
Nov 29, 08:05 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 08:41 PST
Investigating - We are currently investigating reports of a 503 error affecting some users when accessing certain features on MyOkanagan. Our IT team is working to resolve the issue as quickly as possible. We appreciate your patience.
Nov 27, 18:04 PST
Nov 28, 2024
Nov 27, 2024
Nov 26, 2024
Resolved - This incident has been resolved.
Nov 26, 12:20 PST
Monitoring - Minor Incident: M365 Service Degradation
Users may be unable to access Exchange Online using the following impacted connection methods:

- Outlook on the web
- Outlook desktop client
- Exchange ActiveSync (EAS)

Users may be unable to use the following features within Microsoft Teams:

- Users are unable to create or update Virtual Events, including webinars and Town Halls.
- Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings.
- Users are unable to create chat, add users and create or edited meetings.
- Users are unable to create or modify new teams and channels.
- Users may be unable to update presence.
- Users may be unable to use the search function.
- Users may not see updated list of files and links failing to load within the Chat shared tab.

Users may experience the following issues with Microsoft Purview:

- Users may be unable to access the Purview Portal, or Purview Solutions.
- Users may experience delays in policy stamping and with Adaptive Scope Evaluations.

Users may be unable to export content or set and view labels within Microsoft Fabric.

Some Microsoft Fabric users with Purview Information Protection Policies with sensitivity labels enabled, may be unable to use interactive operations on Power BI Desktop format files and reports, including export operations on Fabric artifacts with Sensitivity labels applied.

Users may be unable to use the search feature within SharePoint Online.

Users may be unable to perform the following actions within Microsoft Defender for Office365.
- Users may be unable to create simulations, simulation payloads or end user notifications.
- Users may experience issues with delivery for end user notifications and simulation messages
- Some users may experience failures in manual or AIR approved Remediation Actions submitted through ThreatExplorer, Advanced Hunting or the Action Center.
- Users may experiences issues with viewing simulation reports, and content.

Users may also be unable to print via Universal Print.

Users may experience errors running flows that utilize cloud connectors in Power Automate for Desktop.

Users may be unable to access their bookings within Microsoft Bookings.

Users may be unable to use some Microsoft Copilot features including:
- Users are unable to use the personal Copilot panel in meetings and post meetings.
- Users are unable to see historic Copilot conversation history in meetings and post meetings.


We are currently awaiting resolution from Microsoft regarding the ongoing issues.

Nov 25, 09:07 PST
Nov 25, 2024
Resolved - The issue has been solved and the reporting database is back online.
Nov 25, 13:55 PST
Update - We are continuing to work on a fix for this issue.
Nov 25, 13:54 PST
Identified - Services Affected:
IT Services is currently working on issues with the reporting database.

Impact:
Users trying to access reporting data will be unable to do so or may have intermittent connectivity.

Resolution:
Our software team is working diligently to trace the issue and restore services.
At this time we expect to have all services up by this afternoon.

We appreciate your patience,
Marcelo Guimaraes Junior

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http://it-status.okanagan.bc.ca

Nov 25, 11:21 PST
Nov 24, 2024

No incidents reported.

Nov 23, 2024
Completed - The scheduled maintenance has been completed.
Nov 23, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 06:00 PST
Scheduled - IT Services has scheduled a Banner servers maintenance window for Saturday, November 23, from 6am to 8am, which will cause a disruption to Banner and all Banner related services during that time.
Nov 19, 14:14 PST