Okanagan College - IT Service Status
All Systems Operational
Banner System ? Operational
Computer Lab ? Operational
Email systems ? Operational
Internet, wireless, and networks ? Operational
myMoodle ? Operational
myOkanagan ? Operational
Phones ? Operational
Printing ? Operational
Website - www.okanagan.bc.ca ? Operational
Etrieve Central (Softdocs) ? Operational
FAST (HR, Finance, WebReq) ? Operational
Audio Visual Systems ? Operational
90 days ago
97.87 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 28, 2022

No incidents reported today.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022
Resolved - This incident has been resolved.
Nov 22, 14:23 PST
Monitoring - The reCAPTCHA issue appears to only affect student employees. Logging in to Etrieve with your @emp.oc username, (not @stu.oc) will resolve the issue for the time being. The simplest way to do this is to open Etrieve in an incognito/private window so you are prompted to login.
Nov 22, 13:37 PST
Update - - Forms are now exporting and downloading correctly
- Some users may still experience errors with reCAPTCHA as we are continuing to resolve this issue

Nov 22, 10:25 PST
Identified - We have identified several issues with Etrieve and are working with the vendor to resolve them:
- Forms are not exporting at the end of each workflow
- Forms are not downloading properly; fields are blank and the form layout is incorrect
- Some users may be experiencing reCAPTCHA errors when attempting to submit a form

Thank you for your patience as we work to resolve these issues.

Nov 21, 15:33 PST
Nov 21, 2022
Resolved - Etrieve maintenance is complete.
Nov 21, 09:06 PST
Identified - Etrieve is currently undergoing maintenance
Nov 21, 07:50 PST
Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.

Nov 15, 2022

No incidents reported.

Nov 14, 2022

No incidents reported.