Okanagan College - IT Status

Okanagan College - IT Service Status

All Systems Operational

Adobe Operational

Audio Visual Systems Operational

Banner System Operational

Computer Lab Operational

Document Imaging Operational

Email systems Operational

Etrieve Central (Softdocs) Operational

Evisions Maps Operational

FAST (HR, Finance, WebReq) Operational

Internet, wireless, and networks Operational

Lifelong Learning Extended Education - Continuing Studies Operational

myMoodle Operational

myOkanagan Operational

Phones Operational

Printing Operational

Website - www.okanagan.bc.ca Operational

Service Request System Operational

Sharepoint/OneDrive Operational

VPN Operational

Other Operational

Databases Operational

Reporting Database Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 3, 2026

No incidents reported today.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

Scheduled Banner Maintenance

Completed - The scheduled maintenance has been completed.
Jan 31, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 06:00 PST

Scheduled - IT Services has scheduled Banner servers maintenance which will cause a disruption to Banner and all Banner-related systems and services between Saturday, January 31, 6am and 2pm, with maintenance checks and services restoration extending up to Sunday, February 1, 2pm.
Jan 28, 08:16 PST

Scheduled Etrieve Maintenance

Completed - The scheduled maintenance has been completed.
Jan 31, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 21:00 PST

Scheduled - Etrieve will be under scheduled maintenance this evening. Maintenance will begin after hours starting at 9 PM and is scheduled to end at approximately 12 AM. The system will be operational during the maintenance window, however, intermittent connectivity may occur.
Jan 30, 06:27 PST

Jan 30, 2026

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

SAL - FW Update

Completed - The scheduled maintenance has been completed.
Jan 24, 11:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 07:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Jan 22, 19:38 PST

Scheduled - We will be updating and then testing the Firewall at Salmon Arm campus.
during the cut over there will be a loss in ALL network activity on the main campus.
this will NOT affect Student Housings Wireless or Student Housing Rogers internet.

expecting the cut over to go smoothly, will be on site to do the changes and then start testing that all networks as up/running.
will have assistance remotely from Kelowna and ISP Support to assist testing and any trouble shooting.

Planning start at 8am. if there and ready to go ahead of... will start earlier.
Jan 22, 19:38 PST

Scheduled Banner Maintenance

Completed - The scheduled maintenance has been completed.
Jan 24, 10:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 06:00 PST

Scheduled - IT Services has scheduled a Banner servers maintenance downtime on Saturday, January 24, between 6am and 10am, which will cause a disruption to Banner and all Banner-related systems and services during that time.
Jan 19, 07:25 PST

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

Moodle Unavailable

Resolved - This incident has been resolved.
Jan 21, 13:52 PST

Monitoring - The Moodle service has been fully restored.
We will keep monitoring.
Jan 21, 10:10 PST

Update - The Moodle service is available now.
We are continuing to investigate this issue.
Jan 21, 10:04 PST

Investigating - Services Affected:
IT Services has identified and issue with our Moodle system and is currently investigating the problem.

Impact:
Users trying to access Moodle will be unable to do so.

Resolution:
Our team is working diligently to trace the issue and restore services.

We appreciate your patience,
Marcelo Guimaraes Junior

To subscribe or follow please visit :
http://it-status.okanagan.bc.ca
Jan 21, 10:01 PST

Incident Notice: Kaltura Access Issues for Some Rogers Customers

Resolved - This incident has been resolved.
Jan 21, 12:33 PST

Identified - Some users on Rogers home internet networks are currently experiencing issues accessing Kaltura. Our network teams are actively working with Rogers to investigate and troubleshoot the problem.

Further updates will be provided as more information becomes available. We appreciate your patience and understanding.
Jan 20, 10:37 PST

Jan 20, 2026