Etrieve Unavailable

Incident Report for Okanagan College - IT

Resolved

This incident has been resolved.
Posted Mar 26, 2025 - 12:39 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 26, 2025 - 12:33 PDT

Update

We are on a call with the vendor's cloud operations support.
The fix should be applied in the next hour.
We should have an update by 1pm.
Posted Mar 26, 2025 - 12:07 PDT

Update

We are continuing to work with the vendor on a fix for this issue.
The next update will happen by 12pm.
Posted Mar 26, 2025 - 11:31 PDT

Identified

Services Affected:
IT Services is currently working with the vendor on issues with the Etrieve system.

Impact:
Users trying to access Etrieve will be unable to do so or may have intermittent connectivity.

Resolution:
Our software team is working diligently to trace the issue and restore services.

We appreciate your patience,
Marcelo Guimaraes Junior

To subscribe, follow, or unsubscribe please visit :
http://it-status.okanagan.bc.ca
Posted Mar 26, 2025 - 07:16 PDT
This incident affected: Etrieve Central (Softdocs).
← Current Status Powered by Atlassian Statuspage